We are happy to accept returns or exchanges for items in there original condition within 14 days of receiving the package. Please send us an email to MakeMeHappy@katandchlo.com 

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately via MakeMeHappy@katandchlo.com. Please retain all packing materials. Claims for damaged or missing items must be reported within five days of receipt of your order.

Due to the high value of the items, please take responsibility for return shipping expenses. We recommend always email us the tracking # when sending an item back. Kat & Chlo is not responsible for lost or damaged returned shipments.

Cancel or Change an Order:

If you would like to change or cancel an order please email us at MakeMeHappy@katandchlo.com immediately. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

Non-Refundable Items:

• Items with any customization may not be returned.
• Shipping Fees are non-refundable.
• Special orders and other final sale items are not eligible for return or exchange.
• Returns without a Kat & Chlo email authorization will be refused upon receipt. Returns with missing documents or product will not be processed.

Refund:

Upon receiving the package and the item is inspected for damage or alterations, we will typically notify you via email within 2 business days. A full refund for the price of the item will be issued within 2-3 business days.